Format: Available Self-Study Courses


The following provides course information, as well as pricing, author, and educational credit information for the course you selected.

To order this course, click on one of the "Order" options at the bottom of the page.

Course/Product Description

Title:

Basic Writing Skills For Technical Support Center Representatives

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Description: This course focuses on grammar, writing concisely, using clear sentence structures, and avoiding common business-writing errors.

It was developed in cooperation with Service Strategies, Inc., a company that specializes in working with technical call centers, and contains assignments, practice activities, and written competency exams.

Similar to how college classes work, you do your assigned work on your own, then submit it to your instructor, who grades, comments upon, and returns the assignment to you. The instructor will coach you in this way until you master the skills. FYI, your instructor is also available via email or phone.

Course Outline:

  • Basic Writing Skills
  • Write in Blocks
  • Write Enough, But Not Too Much
  • Mark the Blocks Clearly
  • Use Words the Reader Understands
  • Use Sentences the Reader Understands
  • Write Concisely
  • Use Aids to Understanding
  • Write Clear Procedures
  • Edit and Proofread
  • Know the Commonly Confused Words
  • Avoid the 30 Most Common Business Writing Errors

How To Access Your Course:

This course has 11 lessons or approximately 24 hours of study. You may complete lessons at your own pace, as long as you finish them within four months from date of registration. Instructions for accessing your course materials, plus your Instructor's contact information, will be emailed to you within two business days of registration.

About The Provider: The Business Writing Center offers 41 courses in business writing, from basic grammar to writing audit reports and software documentation.

We train business writers by coaching them through writing and revising documents to make them clear, concise, and professional.

The Center also trains and certifies corporate trainers, college faculty, and anyone interested in teaching explicit business writing skills.
Price: $295.00
More Info: Contact Us For More Information




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